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Customer Management

About Course

Handling difficult customers is a tricky task, but you can greatly increase your chances of seeing a positive outcome by following a few key steps as explained in this course of Customer Management.

Description

Although “the customer is always right,” they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any business owner, especially those who work in the customer service industry. Even businesses with the best products and services are bound to have occasional run-ins with angry customers.

Topics for this course

7 Lessons

Customer Management

Introduction
The Right Attitude
Customer Conversations
Discretion and Communication
Actions Towards Customers
Team Management
Conclusion
Free

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